FAQ

FAQ

Here are some common questions about shopping at Sakura Candy Co.

Do you ship internationally?

Yes. We ship Japanese snacks and candies from Japan to selected international destinations.

If your country is not available at checkout, please contact us before placing an order.

Where are the products shipped from?

All products are shipped from Japan.

Are your products authentic Japanese snacks?

Yes. All products are sourced in Japan.

We do not sell imitation products. Our snacks and candies are genuine Japanese products selected for customers who want an authentic Japanese snack experience.

How long does delivery take?

After your order is processed, international delivery usually takes around 5 to 10 business days.

Delivery time may vary depending on customs clearance, local delivery conditions, holidays, and the destination country.

How long does order processing take?

Orders are usually prepared within 2 to 5 business days after payment is confirmed.

Orders placed on Saturdays, Sundays, or Japanese national holidays will be processed on the next business day.

Will I have to pay import duties or taxes?

Import duties, VAT, customs fees, or other local taxes may be charged depending on your country’s regulations.

If these fees are not collected at checkout, you may be asked to pay them upon delivery.

Can I track my order?

Yes. Once your order has been shipped, we will provide tracking information when available.

Can I request specific Japanese snacks?

Yes. If you are looking for a specific Japanese snack, candy, character snack, or limited-edition product, please contact us.

We may be able to source it for you depending on availability.

What happens if an item is out of stock?

Some Japanese snacks are seasonal, limited edition, or available only for a short time.

If an item becomes unavailable after your order, we will contact you and offer a replacement, refund, or another suitable option.

Do you ship chocolate during summer?

Chocolate and heat-sensitive products may not be available during hot seasons.

To protect product quality, we may temporarily stop selling or shipping certain items during summer.

Can I cancel my order?

If your order has not been processed or shipped yet, please contact us as soon as possible.

Once the order has been shipped, we cannot cancel it.

Can I return food products?

For safety and hygiene reasons, we generally do not accept returns of food products.

If there is an issue with your order, please contact us with photos and your order number.

What should I do if my package arrives damaged?

Please contact us as soon as possible with your order number and clear photos of the package and damaged items.

We will review the situation and do our best to help.